ThreadWork is a platform for managing guest reviews across all of your restaurant locations from one place. It brings every review from your connected review sources into a single inbox, helps you reply to each one in your brand’s voice and the guest’s own language, and turns the feedback you receive into clear insights you can act on.
ThreadWork is built for hospitality groups and restaurant chains — businesses that operate more than one location and need to stay on top of their reputation everywhere they trade, without logging into a different review site for each venue.
What ThreadWork helps you do
See every review in one place. Reviews from your connected sources and all of your locations arrive in a single, filterable Inbox, so no feedback slips through the cracks.
Reply faster, and on-brand. ThreadWork drafts a reply for each review in your brand’s tone of voice and in the guest’s language. You review, edit, and approve it — you’re always in control of what gets published.
Understand what guests are telling you. Instead of reading thousands of reviews one by one, you get recurring themes, sentiment, and patterns by location — a short list of what to fix next.
Stay consistent across locations and languages. Your brand reads the same whether a guest writes in German, French, Italian, or English, and whether the review is for your first location or your hundredth.
How it fits together: capture, reply, improve
ThreadWork follows three simple steps. Every review is captured in one Inbox, replied to in your brand’s voice, and turned into something you can act on. The next article, “How ThreadWork works,” walks through each step in detail.
Where you can use it
ThreadWork has a web platform (at thread.work) where you do everything — sign in, connect review sources, reply to reviews, manage your team, and handle billing. There is also a companion mobile app for handling reviews on the go.
ℹ NOTE
The mobile app is a companion to the web platform — it’s view-only for billing and can’t be used to sign up or change your subscription. Full details are in “Using the mobile app” (Account, Team & Settings collection).
A note on languages
ThreadWork is multilingual by design. It can draft replies in German, French, Italian, and English, among other languages, matching the language each guest used. This makes your brand read as local in every market you operate in.