As soon as your workspace is connected, your reviews start arriving as Threads in your Inbox — one Thread per review, each with a reply already drafted for you in your brand's tone of voice. This article walks you through publishing your very first one.
Step 1 — Open your first Thread
Go to Threads (1) in your Inbox or click on Open thread (2) if it's your first one. Your most recent review is at the top — open it.
Inside, you'll see the guest's review alongside the reply ThreadWork already drafted for it, based on the tone of voice you set while creating your workspace.
Step 2 — Check the draft
Read the draft and decide if it's ready to go as is.
Want to change something? Click the pen icon (1), edit the text, and save your changes. Your edit is saved to the Thread's history, so it's always clear what changed.
Happy with it? Click on approve and send (2). Your reply appears under the guest's review immediately, just as if you'd posted it there yourself.
ℹ NOTE
Depending on the reply rules you picked when creating your workspace, some reviews may already publish automatically — for example, 5★ reviews under Safe automation. If that happens to your first review before you get to it, there's nothing left to do - it's already published.
That's it
You've published your first reply. From here, new reviews keep landing in your Inbox the same way — drafted for you, yours to check, and ready to publish in one click.
Where to go next
Working with your Inbox — managing and filtering your Threads.
Replying to reviews: edit, approve, publish — the full workflow: generating alternatives, scheduling, and reply history.
Reply rules, reply speed and automation levels — how much ThreadWork does automatically.