ThreadWork is in beta — and the team is working hard to ship more, month after month. We’re moving fast, but nothing goes out before it’s genuinely good: every release has to earn its place in your day.
Here’s the part we’re proud of: even in beta, ThreadWork is already well equipped. The foundation is live and doing real work — your reviews in one inbox, analysed, with a clear record of who did what. So if you join us now as an early bird, you’re not buying a promise; you’re getting a tool that already pulls its weight, and a front-row seat for everything coming next.
Below is an honest look at what’s available today and what’s on the way — with the dates we’re aiming for.
Available now & coming soon
Feature | Availability |
Unified Custom Review Inbox The unified Thread inbox is the foundation of ThreadWork. Think of it like your email inbox — but without the mental burden of having to wrestle with it. Everything in it is designed and built for efficiency. You’ll see Threads, which can represent a Google review, an Uber Eats review (coming soon), or a direct customer complaint that would normally end up buried in your regular inbox. | Available Beta 0.5.0 July 2026 |
Insights Every Thread is analysed by our Insights intelligence. That way we surface the key details about how satisfied your customers really are — and it’s all there for you in the Insights feature, a clean, interactive view that helps you understand exactly what emotions your guests went through and where your pain points are. | Available Beta 0.5.01 July 2026 |
Activity Feed A workspace can contain one or several locations, and more than one person can work in it — you might have regional managers who need access too. To keep a clear overview of who did what, we show a transparent activity feed, so you understand exactly who approved what. | Available Beta 0.5.0 July 2026 |
Welcome Uber Eats to the connection family Now you can connect your Uber Eats account to ThreadWork too, and put its data to work improving your customer satisfaction. | Coming soon Planned release September 2026 |
Welcome Tripadvisor to the connection family And Tripadvisor joins the family as well — connect your account and fold its reviews into the same single inbox, analysed alongside everything else. | Coming soon
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Insights — Monthly Recaps All these Insights about what’s working and what isn’t are gold for your operation — they help you focus on the things that don’t work yet, which inevitably drives customer retention and recurring guests. But having access to it doesn’t fix anything on its own: it has to reach the people who run your business, clearly and reliably. So instead of sending them a boring report, we came up with an engaging, genuinely useful way to share it. | Coming soon Planned release October 2026 |
De-Escalation Module Sometimes a guest reports something genuinely unpleasant — and processing those moments instead of ignoring them is critical. This is exactly the work that tends to get lost in the day-to-day, and ThreadWork helps you stay on top of it. Complaint emails can be handled right inside ThreadWork: we make sure the guest gets real attention and care and feels heard, while you decide — with a single click — how to de-escalate, using recommended options that come straight from our system. Read more about our De-Escalation feature here. | Coming soon Planned release October 2026 |
iOS and Android apps Merry Christmas — now you can use your favourite power tool natively on your iPhone or Android device. | Coming soon Planned release December 2026 |
Dates are targets, not promises — beta means we’ll move them if it makes the product better. We’ll keep this page updated as each feature ships, and we’ll let you know the moment something new is live in your account.