In ThreadWork, subscriptions are per location: each location gets its own plan (Basic or Pro), and together they make up one subscription with one monthly invoice. This article shows you how to subscribe, change plans, and cancel. For what the plans cost and include, see How ThreadWork pricing works.
Your subscription dashboard
Open Billing accounts in the app. You'll see each location with its plan, status, and this month's reply usage — plus your payment method, invoices, and an estimate of your next charge.
If you want to manage your subscription:
Step 1 - Select the subscription to manage
Scroll down in the subscription overview until you see your locations.
Step 2 - Make your changes
From here you can
Upgrade to Pro - switch to a higher-tier plan.
Update payment details - change your credit card or billing information.
View billing history - see past invoices and payments.
Upgrading or downgrading takes effect immediately. Changes to billing are reflected in your next invoice.
Change payment methods or cancel your subscription
Your card is managed from the Subscription dashboard — view the card on file (brand, last four digits, expiry) and replace it any time. If a payment fails, ThreadWork retries and lets you know so you can update the card before anything is interrupted.
Click on the pencil next to your current payment method.
Change your payment details as desired.
Update your billing information.
Or cancel your subscription.
If you want to delete a location, see Add and manage locations.